WILS Chi Chapter Professional Webinar featuring
Bobbi Nance, CPRP President Recreation Results
The Moments That Matter
The Keys to Providing Amazing Customer Experiences in a High-Demand and High-Competition World
With customer expectations constantly on the rise, how are park and recreation organizations supposed to keep up? While good customer service and quality facilities and programs are important, the most successful organizations are improving the entire customer experience, starting before customers even walk through the door. During this fast-paced and fun webinar, we'll talk about what “good service” means to today’s customers and why it may not be enough to keep customers loyal to your organization. Using a series of questions that will help you step out of your job description into your customers’ shoes, you’ll have the opportunity to start brainstorming ways to eliminate pain points, anticipate and proactively address customer barriers and stressful moments, and inject surprises and elevated experiences that take what’s already great and make it even better.
The moments that matter Flyer.pdf